🛟 Help Centre

Welcome to the Help Centre for Fortunate Green Farms. Below you’ll find answers to common questions, delivery info, and how to get support for your order.

📦 Order Support

• How to order: Visit fortunategreenfarms.shop or WhatsApp us here.
• Order timings: We accept orders 24/7 online. Cut-off for same-day delivery is 5:00 PM.
• Tracking: We’ll update you via WhatsApp / E Mail, once your order is out for delivery.

🚚 Delivery & Shipping

• Areas we serve: East Delhi, Noida, Ghaziabad
• Delivery time: Usually within 12–24 hours of order confirmation
• Delivery cost: Free for orders above ₹500

🛍️ Product Information

• Our salads are grown using 100% hydroponic farming techniques for maximum hygiene and nutrition.
• Our fruits and vegetables are handpicked daily from our own farms — fresh, seasonal, and naturally grown.
• No synthetic pesticides or preservatives used in any product.

🔁 Return & Refund Policy

We do not accept returns due to the perishable nature of our products and to maintain the highest hygiene standards.

🧾 Payments

• We accept UPI, PayTM, PhonePe, GPay, and Cash on Delivery.
• All payments are processed securely through Razorpay/Stripe (if online).

❓ FAQs

• What is hydroponic farming?
• Are all items grown on your own farms?
• How do I subscribe for weekly deliveries?
• Do you offer ready-to-eat salad kits?

🌿 What is hydroponic farming?

It’s a soilless farming method where plants grow in water enriched with nutrients, ensuring cleaner and healthier produce.

🏡 Are all items grown on your own farms?

Yes, 100% of our products come from our owned farmlands — no third-party suppliers.

📅 How do I subscribe for weekly deliveries?

Just message us on WhatsApp and we’ll set up a plan that suits your needs.

🥗 Do you offer ready-to-eat salad kits?

Yes, our pre-washed hydroponic salad kits are ready to serve and perfect for daily health meals.

📞 Contact Support

• WhatsApp: Click to Chat
• Email: info@fortunategreenfarms.com
• Hours: 9:30 AM – 6:00 PM (Mon–Sat)

Still have questions? We’re here to help — anytime via WhatsApp or Email.